DUTY MANAGER 106 views5 applications

Our client is a prestigious hotel located in Surulere is currently in need of a DUTY MANAGER to help to oversee facilities, security and customers as well as oversee daily operations by ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.

JOB RESPONSIBILITIES

  • Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff and equipment.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards.

REQUIREMENTS

  • Proven experience as Hotel Duty Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Minimum of 5 years relevant work experience
  • Degree in Business Administration, Hotel/Hospitality Management or relevant field.
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure.
  • Outstanding leadership skills and great attention to detail

HOW TO APPLY:

Interested and qualified candidates should forward their CV to consulting.hrla@gmail.com using the job title as the subject of the application.

Note:  Only qualified candidates should apply.

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